Question 1: How much time and disruption do billing or insurance issues create for your team? Question 1 Operational disruption
How much time and disruption do billing or insurance issues create for your team?
A A manageable amount. B More than we would like. C A significant amount that requires regular attention. D Too much; it impacts daily productivity and operations. E I'm not sure.
Question 2: How confident are you that patients are cleared and prepared for service without front-end issues (eligibility, authorizations, referrals, registration)? Question 2 Front-end revenue protection
How confident are you that patients are cleared and prepared for service without front-end issues (eligibility, authorizations, referrals, registration)?
A Mostly confident; issues are rare. B Somewhat confident; occasional gaps occur. C Not very confident; we see recurring gaps. D We frequently encounter eligibility, authorization, or registration issues. E I'm not sure.
Question 3: How confident are you that your practice captures and collects all of the revenue it has earned? Question 3 Revenue capture
How confident are you that your practice captures and collects all of the revenue it has earned?
A Mostly confident. B Some uncertainty exists. C Significant concern exists. D We believe revenue may be slipping through the cracks. E I'm not sure.
Question 4: How clear is your visibility into uncollected money and overall financial reporting? Question 4 Financial visibility
How clear is your visibility into uncollected money and overall financial reporting?
A Generally clear; reporting gives us what we need. B Some gaps exist. C Significant gaps exist. D We rarely have the visibility we need. E I'm not sure.
Question 5: How concerned are you about unpaid claims sitting too long before resolution? Question 5 AR aging
How concerned are you about unpaid claims sitting too long before resolution?
A Slightly concerned. B Moderately concerned. C Very concerned. D Extremely concerned. E I'm not sure.
Question 6: How confident are you that insurance companies are paying according to your contracted rates? Question 6 Payer performance
How confident are you that insurance companies are paying according to your contracted rates?
A Mostly confident. B Somewhat confident. C Not very confident. D We believe underpayments may be occurring. E I'm not sure.
Question 7: How predictable is your practice's cash flow? Question 7 Cash flow
How predictable is your practice's cash flow?
A Mostly predictable. B Somewhat predictable. C Frequently unpredictable. D Difficult to forecast. E I'm not sure.
Question 8: How confident are you in your patient collections process? Question 8 Patient collections
How confident are you in your patient collections process?
A Mostly confident. B Some concerns exist. C Significant concerns exist. D We believe collections could be much stronger. E I'm not sure.
Question 9: When claims are denied, how quickly are issues typically resolved? Question 9 Denial resolution
When claims are denied, how quickly are issues typically resolved?
A Within a reasonable timeframe. B Resolution sometimes takes longer than expected. C Denials often remain unresolved for extended periods. D Denials frequently become ongoing problems. E I'm not sure.
Question 10: If your primary billing employee left tomorrow, how disruptive would it be? Question 10 Business continuity
If your primary billing employee left tomorrow, how disruptive would it be?
A Some disruption. B Moderate disruption. C Significant disruption. D Severe disruption. E I'm not sure.
Question 11: How often do coding or documentation issues lead to reimbursement delays? Question 11 Coding and documentation
How often do coding or documentation issues lead to reimbursement delays?
A Occasionally. B Sometimes. C Frequently. D Very frequently. E I'm not sure.
